Optimisation audit · chains and franchises
What your salons let slip,and what they promise but can’t deliver.
Salon by salon, in euros and in minutes, on one to three salons you choose. Free — then you decide, on your own numbers.
- No change of booking system
- No commitment for the network
- Confidential figures
What stays empty
In euros, at the salon’s prices
What overruns
In minutes, service by service
- +100K
- users every month
- 5/5
- on the App Store
They run their salons with Carden. Their stories →
1 · Collect
Read-only access. A single gesture on site.
The history of the audited salons, with their agreement: nothing is changed. On site, the team taps the tablet once when a client sits down. 48 hours for the history, four weeks on site, a first figure in the very first week.
Example · Demo Salon
Booking history
Read-onlyWeek of 15 September
Inès
Colour
Karim
Cut
Léa
Blow-dry
Sami
Beard
Nour
Gel nails
Yanis
Cut
Awa
Manicure
Clara
Colour
✓ started at 14:02
2 · Analyse
What stays empty. What overruns.
The slots that stay empty, week after week, in euros at the salon’s prices. And what overruns: actual durations by service and by person, the day’s real capacity, the promised time kept or not.
A service booked as 10 minutes.
Measured: 19.
Example · Demo Salon
Slots left empty
● Saturday 11 am and Friday 6 pm, every week
planned actual
3 · Transform
Levers, salon by salon.
The ones Carden acts on — slots kept for the same day, stories, the queue — and the ones that are down to management: durations in the diary, staffing, opening hours.
Example · Demo Salon
The levers we suggest
- Keep two slots on Saturday at 11 am, opened on the dayCarden Last Minute
- Post Friday evening slots as storiesCarden Story
- Set the kids’ cut to 20 minutes in the diaryScheduling
- Add staff on Saturday from 2 pm to 6 pmManagement
What you get
One page per salon. Nine figures.
- Lost revenue
- Slots left empty, in euros, at the salon’s prices.
- Cancellations
- How many, on which days, and how many could have been rebooked the same day.
- No-shows
- How many, and on which services.
- Booking lead time
- How many days ahead the salon is full — and whether it turns away same-day clients.
- Waiting and walkouts
- For walk-in sites: real waiting time and clients who walked out.
- The salon in its market
- Prices and density in the area, thanks to Carden Index (France).
- Planned vs actual
- Actual durations against planned ones, by service and by person.
- Real capacity
- The day’s schedule, converted into hours actually available.
- The promised time
- The share of clients seen at the time announced, and the hour it starts to slip.
01
02
03
04
05
06
07
08
09
For head office
How it’s calculated.
- Durations
- Observed visit by visit, service by service, with the number of measurements each one rests on.
- Capacity
- The planned schedule, converted into real hours using the observed durations.
- Footfall
- An hour-by-hour forecast, built on the salon’s visits and checked against what actually happens.
What we don’t do: no salon’s data is used for another without written agreement.
What directors ask.
Just one salon? Take a look at Carden Story
How many salons?+
One to three to start, chosen by you. Enough to see what the network lets slip, and few enough not to commit to anything beyond that.
What data do we need to give you?+
On appointments, read access to the history of the audited salons, with their agreement: nothing is changed in your software. On site, a single gesture: the team taps the tablet once when a client sits down. For a walk-in network, Carden Salon does the measuring, with a kiosk or a QR code.
How long does it take?+
On appointments, 48 working hours after access to the history. On site, four weeks of measurement, with a first figure in the very first week.
What do we get?+
One page per salon and nine figures: what stays empty (lost revenue in euros at the salon’s prices, cancellations, no-shows, booking lead time) and what overruns (actual durations, capacity, the promised time), with the levers — the ones Carden can act on, and the ones that are down to management.
Does it commit the network to anything?+
No. The audit is there so you can decide on figures. If there’s nothing to win back, you’ll know that too.
Do our figures stay confidential?+
Yes. They’re never published, sold or used in our communications, and no salon’s data is used for another without written agreement. You can ask for them to be deleted at any time.
Your salons are losing time and money.The audit tells you where, and how much.
Email us the salons you want audited: we’ll come back to you with the process and timeline.